25 Google Review Response Examples You Can Copy Today
Every Google review deserves a response. But writing unique, thoughtful replies for every single one? That takes time most business owners don't have.
Here are 25 ready-to-use templates organized by star rating and industry. Copy them, customize the bracketed sections, and post them.
5-Star Review Responses
These customers love you. Your response should reinforce that and encourage them to come back.
General:
"Thank you so much for the wonderful review, [Name]! We're thrilled you had a great experience and we look forward to seeing you again soon."
Restaurant:
"Thank you for the 5-star review, [Name]! We're so glad you enjoyed the [dish/meal]. Our team takes pride in every plate, and feedback like yours makes it all worthwhile. See you next time!"
Dental:
"Thank you, [Name]! We're delighted that your visit was a positive experience. Dr. [Name] and our team work hard to make every appointment comfortable. We'll see you at your next checkup!"
Salon:
"[Name], thank you for the lovely review! We're so happy you love your new [haircut/color/style]. [Stylist name] truly enjoyed working with you. Can't wait for your next visit!"
Home Services:
"Thank you for the kind words, [Name]! We're glad the [plumbing/electrical/HVAC] work met your expectations. We're always here when you need us."
4-Star Review Responses
Almost perfect — show gratitude and gently ask what would make it 5 stars.
General:
"Thank you for the great review, [Name]! We're glad you had a positive experience. If there's anything we could do to earn that 5th star next time, we'd love to hear — we're always looking to improve."
Restaurant:
"Thanks for the 4-star review, [Name]! We're happy you enjoyed your visit. We'd love to know what would make it a perfect 5 next time — feel free to let us know!"
Dental:
"Thank you for your feedback, [Name]! We're glad your experience was positive overall. If there's anything we can do to make your next visit even better, please don't hesitate to let us know."
3-Star Review Responses
Mixed feedback. Acknowledge the positive, address the negative, and invite them back.
General:
"Thank you for your honest feedback, [Name]. We're glad there were things you enjoyed, and we take your suggestions seriously. We'd love the chance to give you a 5-star experience next time."
Restaurant:
"Thank you for your feedback, [Name]. We're sorry that [specific issue they mentioned — e.g., the wait time was longer than expected]. We're actively working on this, and we'd love for you to give us another try."
Dental:
"Thank you for sharing your experience, [Name]. We're sorry if [specific concern]. Patient comfort is our priority, and we'd love to discuss how we can improve your next visit. Please call us at [phone]."
2-Star Review Responses
Something went wrong. Show genuine concern and offer to make it right.
General:
"We're sorry your experience wasn't what you expected, [Name]. This isn't the standard we strive for, and we'd like to make it right. Please reach out to us at [email/phone] so we can address your concerns directly."
Restaurant:
"We're sorry to hear about your experience, [Name]. [Specific issue — e.g., slow service] is something we're actively addressing with our team. We'd love the chance to change your mind — please reach out to us at [contact info]."
Dental:
"We're sorry about your experience, [Name]. Your comfort and satisfaction are very important to us. We'd like to understand what happened and how we can do better. Please contact our office at [phone] at your convenience."
1-Star Review Responses
Damage control. Stay calm, empathetic, and professional. Remember: your response is for future customers reading the review.
General:
"We're truly sorry about your experience, [Name]. This is not the level of service we aim to provide. We'd like to learn more about what happened and make things right. Please contact us at [email/phone] — we take this seriously."
Restaurant:
"We sincerely apologize for your experience, [Name]. What you described is unacceptable and not reflective of our standards. We've already addressed this with our team. We'd welcome the opportunity to make this right — please reach out to [manager name] at [contact]."
Dental:
"We're very sorry to hear about your experience, [Name]. Patient care is our highest priority, and we take your feedback seriously. Please contact our office manager at [phone] so we can discuss what happened and how to make it right."
Home Services:
"We apologize for the issues you experienced, [Name]. We hold ourselves to a high standard, and clearly we fell short. Our manager would like to reach out to you directly to resolve this. Please contact us at [phone]."
Why You Should Respond to Every Review
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