Home Services Review Management
Powered by AI
Homeowners hire the contractor with the best Google reviews. FiveReply helps plumbers, electricians, HVAC techs, roofers, landscapers, and every home service business collect more 5-star reviews, respond to every customer with AI-drafted replies, and understand exactly what homeowners love and want improved. From QR codes on invoices to sentiment analysis for quality of work, punctuality, and professionalism — everything you need to manage your home service reputation in one dashboard.
No credit card required. Set up in under 5 minutes.
Why Reviews Win or Lose Jobs for Home Service Businesses
When a homeowner needs a plumber, electrician, or roofer, they open Google and pick the highest-rated company with recent reviews. Your Google rating is your most important marketing asset.
of homeowners read online reviews before hiring a home service professional. Your Google profile is the first thing they see when searching for a plumber, HVAC tech, or electrician in their area.
Home service companies with a 4.5-star rating or higher win the majority of local search clicks. Dropping below 4.0 stars can cost you half your inbound leads overnight.
of consumers will only use a home service business if it has a 4-star rating or higher. Every fraction of a star directly impacts how many calls and quote requests you receive.
The average lifetime value of a home service customer through repeat work and referrals. One bad review that turns away a customer costs far more than the original job.
Built for Home Services: Know What Homeowners Really Think
FiveReply's AI reads every review and scores sentiment across six home-service-specific categories. Stop guessing why your rating changed and start making data-driven decisions about your hiring, scheduling, pricing, and customer communication.
Quality of Work
Track mentions of craftsmanship, durability, attention to detail, and whether the job was done right the first time.
Punctuality
Monitor how customers rate your arrival times, scheduling reliability, and whether you showed up when promised.
Professionalism
Understand how homeowners perceive your crew's behavior, communication, appearance, and respect for their property.
Pricing Fairness
See whether customers feel your pricing was transparent, competitive, and matched the value of the work performed.
Communication
Identify patterns around responsiveness, update frequency, explanation of work needed, and follow-up after the job.
Cleanup
Catch concerns about job site cleanliness, debris removal, and leaving the home in better shape than you found it.
Protect Your Rating from Frustrated Homeowners
Home service jobs are high-stakes for homeowners. A delayed appointment, a higher final invoice than expected, or a miscommunication about scope can trigger a harsh 1-star review that damages months of hard-earned reputation. FiveReply's smart review funnel gives you a chance to resolve issues before they go public. Instead of every frustrated customer going straight to Google, unhappy homeowners are redirected to a private feedback channel where you can make things right.
- Satisfied homeowners go directly to Google to leave a public 5-star review
- Unhappy customers are routed to a private feedback form you control
- You see every complaint and can follow up before it becomes a public review
- Your public Google rating stays protected while you resolve issues privately
QR Codes on Every Invoice, Card, and Truck
The best time to ask for a review is right after a job well done. The homeowner is standing in their newly repaired kitchen, their freshly landscaped yard, or their now-cool living room. FiveReply generates a unique QR code and review link for your home service business that you can put everywhere your customers see your brand. Homeowners scan with their phone, rate their experience, and leave a Google review in under 30 seconds while the quality of your work is still fresh in their mind.
Invoices
Print on every invoice
Business Cards
Hand out at every job
Vehicle Wraps
Add to trucks and vans
Follow-Up Texts
Send link after every job
AI Replies That Understand Home Service Jobs
Responding to every Google review is critical for home service reputation management, but you are busy running between job sites all day. FiveReply's AI generates personalized, professional reply drafts for every review within seconds. It understands the difference between a water heater installation review and a lawn care review. It references the specific services mentioned, thanks customers for choosing your company, and handles complaints about pricing, scheduling, or workmanship with empathy and professionalism that makes your company look great.
- References specific services like AC repair, pipe replacement, or roof inspection
- Responds in the reviewer's language — important for diverse service areas
- One-click approve or edit before sending — you stay in control
Review Management for Every Home Service Trade
Whether you are a solo plumber, a growing HVAC company, a multi-crew landscaping operation, or a general contractor handling full renovations, FiveReply adapts to how homeowners experience and review your specific trade.
Plumbing
Plumbing emergencies make homeowners stressed and emotional. Build a strong review profile that shows you are reliable, honest, and fast so you are the first call when a pipe bursts. FiveReply helps you collect reviews after every service call and respond professionally to feedback about pricing, response time, and quality of repairs.
Electrical
Homeowners trust electricians with their safety. A strong Google rating signals that you are licensed, trustworthy, and thorough. FiveReply tracks sentiment around safety, code compliance, and professionalism so you can highlight what matters most to customers choosing an electrician.
HVAC
HVAC companies compete fiercely for seasonal work. When a furnace dies in January or an AC unit fails in July, homeowners pick the highest-rated company they can reach. FiveReply helps you maintain a strong rating year-round and collect reviews from both emergency calls and routine maintenance visits.
Landscaping & Lawn Care
Landscaping is visual work, and homeowners love sharing results. FiveReply helps you turn every completed project into a Google review. Track sentiment around design quality, pricing, crew professionalism, and ongoing maintenance reliability to keep your pipeline full season after season.
Set Up Home Service Review Management in 3 Steps
Go from sign-up to collecting reviews before your next job is done.
Connect Google
Link your Google Business Profile in one click. FiveReply syncs all your existing reviews, ratings, and review history automatically. No technical setup required and no IT person needed.
Share Your Review Link
Download your unique QR code and add it to invoices, business cards, and vehicle wraps. Text the review link to customers after every completed job. Homeowners scan or click, rate their experience, and leave a Google review in seconds.
Let AI Handle Reviews
AI drafts personalized replies for every review, analyzes sentiment by category, alerts you to negative feedback instantly, and gives you specific recommendations to improve your service quality and customer experience.
Home Service Review Management Questions
Common questions from contractors and home service professionals about managing Google reviews with FiveReply.
How does FiveReply help home service businesses get more Google reviews?
FiveReply gives you a unique QR code and review link designed for home service companies. Add the QR code to invoices, business cards, vehicle wraps, door hangers, or send the link via text after completing a job. When a homeowner scans or clicks, the smart review funnel asks about their experience. Happy customers are directed straight to your Google Business Profile to leave a review. Customers with concerns are routed to a private feedback form so you can address the issue before it becomes a public review. Home service companies using FiveReply typically see a significant increase in monthly Google reviews within the first 60 days.
What kind of sentiment analysis does FiveReply offer for home service reviews?
FiveReply uses AI to analyze every Google review and break it down into home-service-specific categories: quality of work, punctuality, professionalism, pricing fairness, communication, and cleanup. You get a sentiment score for each category tracked over time so you can spot trends. For example, if punctuality sentiment drops during your busy season, you know to adjust scheduling. If quality of work scores spike after hiring a new technician, you know who is delivering great results. The dashboard gives you clear, actionable data instead of guesswork.
Can FiveReply generate AI reply drafts for home service reviews?
Yes. Every time a new Google review comes in, FiveReply generates a personalized, professional reply draft within seconds. The AI understands home service context, so it references specific job types like plumbing repairs, HVAC installations, or electrical work. It thanks customers for positive feedback and handles complaints about pricing, delays, or workmanship with empathy and professionalism. You can approve the draft with one click or edit it before sending. The AI also detects the language of the review and responds in the same language.
How does the smart review funnel protect my home service company rating?
The smart review funnel acts as a filter between your customers and your Google listing. When a homeowner clicks your review link or scans your QR code, they first rate their experience. Customers who had a positive experience are sent directly to Google to leave a public review. Customers who had a negative experience are redirected to a private feedback form where you can see their complaint and follow up directly. This means fewer negative reviews hit your Google profile while you still hear about every issue and can resolve it. For home services, this is critical because a single bad review about a botched repair or missed appointment can cost you thousands in lost jobs.
Is FiveReply suitable for multi-trade or multi-location home service companies?
FiveReply is built to handle multi-location and multi-trade home service operations. Whether you run a plumbing company with three service areas, a general contracting firm that does roofing, siding, and windows, or a franchise with dozens of locations, you can manage reviews for all of them from a single dashboard. Each location gets its own QR code, review link, and analytics. You can compare sentiment scores across locations, identify which crews are getting the best reviews, and replicate what your top performers do right.
How much does FiveReply cost for home service businesses?
FiveReply starts at $29 per month per location with the Starter plan, which includes AI reply drafts, QR codes, review links, real-time alerts, and Google Business Profile sync. The Growth plan at $79 per month adds unlimited AI replies, the smart review funnel, competitor tracking, sentiment analytics, the review widget, and the AI Business Coach. Both plans come with a 14-day free trial and no credit card is required to start. Most home service companies see a return on their investment within the first month through increased review volume and higher Google rankings.
Start Managing Your Home Service Reviews Today
Join plumbers, electricians, HVAC companies, roofers, landscapers, and contractors already using FiveReply to collect more 5-star Google reviews, respond faster with AI, and understand what homeowners really think. Set up in under five minutes.
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