Restaurant Review Management
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Your restaurant lives and dies by its Google reviews. FiveReply helps you collect more 5-star reviews, respond to every guest with AI-drafted replies, and understand exactly what diners love and hate about your restaurant. From QR codes on tables to sentiment analysis for food, service, and ambiance — everything you need to manage your restaurant reputation in one dashboard.
No credit card required. Set up in under 5 minutes.
Why Reviews Make or Break Restaurants
For restaurants, online reviews are not just feedback — they determine whether someone walks through your door or drives past to a competitor.
of diners check online reviews before choosing a restaurant. Your Google rating is the first impression most guests will ever have of your food.
A one-star increase in your Google rating can lead to a 5-9% increase in revenue. Every fraction of a star matters when diners are deciding where to eat.
of customers expect a business to respond to negative reviews within a week. For restaurants, faster responses show you care about the dining experience.
Restaurants below a 4.0 rating on Google lose significant foot traffic. Maintaining a strong rating is essential for keeping tables full every night.
Built for Restaurants: Know What Diners Really Think
FiveReply's AI reads every review and scores sentiment across six restaurant-specific categories. Stop guessing why your rating changed and start making data-driven decisions about your menu, staffing, and operations.
Food Quality
Track mentions of taste, freshness, portion size, and presentation across every review.
Service
Monitor how guests rate your staff friendliness, attentiveness, and professionalism.
Wait Time
Identify patterns around seating delays, order wait times, and speed of service complaints.
Ambiance
Understand how guests perceive your atmosphere, noise level, decor, and overall vibe.
Value
See whether diners feel your pricing matches the experience they received.
Cleanliness
Catch hygiene and cleanliness concerns before they become a pattern in your reviews.
Protect Your Restaurant Rating Automatically
Not every dining experience is perfect. A cold dish, a long wait on a busy Friday, or a simple miscommunication can lead to a 1-star review that drags down months of hard work. FiveReply's smart review funnel gives you a second chance with unhappy guests.
- Happy diners go directly to Google to leave a public 5-star review
- Unhappy diners are routed to a private feedback form you control
- You see every complaint and can follow up before it goes public
- Your public Google rating stays protected while you resolve issues privately
QR Codes at Every Table, on Every Receipt
The best time to ask for a review is right after a great meal. FiveReply generates a unique QR code and review link for your restaurant that you can place anywhere in your dining experience. Guests scan with their phone, rate their experience, and leave a Google review in under 30 seconds — while the meal is still fresh in their mind.
Table Tents
Place on every table
Receipts
Print on every check
Menus
Add to menu inserts
Takeout Bags
Include with to-go orders
AI Replies That Sound Like Your Restaurant
Responding to every Google review is essential for restaurant reputation management, but who has time between the lunch rush and dinner prep? FiveReply's AI generates personalized, professional reply drafts for every review within seconds. It references the specific dishes and experiences mentioned, thanks guests for positive feedback, and handles complaints with empathy and professionalism.
- References specific menu items and experiences mentioned in the review
- Responds in the reviewer's language — essential for tourist-heavy locations
- One-click approve or edit before sending — you stay in control
Restaurant Review Management for Every Concept
Whether you run a Michelin-starred fine dining restaurant, a neighborhood bistro, a fast-casual chain, or a food truck, FiveReply adapts to how your guests experience and review your business.
Fine Dining
Protect your carefully built reputation. AI detects nuanced feedback about plating, wine pairings, and ambiance so you can maintain the elevated experience guests expect.
Casual & Fast Casual
Speed and consistency matter most. Track wait time sentiment, spot recurring complaints about order accuracy, and keep your high-volume operation running smoothly.
Multi-Location Groups
Compare review performance across all your locations from one dashboard. Identify which locations need attention and replicate what your top performers do right.
New Restaurants
Build your Google presence fast. Use QR codes and review funnels to collect reviews from day one and establish the strong rating you need to compete with established spots.
Set Up Restaurant Review Management in 3 Steps
Go from sign-up to collecting reviews before tonight's dinner service.
Connect Google
Link your Google Business Profile in one click. FiveReply syncs all your existing reviews, ratings, and review history automatically. No technical setup required.
Print Your QR Code
Download your unique QR code and place it on tables, receipts, menus, and takeout bags. Guests scan, rate their experience, and leave a Google review in seconds.
Let AI Handle Reviews
AI drafts personalized replies for every review, analyzes sentiment by category, alerts you to negative feedback instantly, and gives you specific recommendations to improve your dining experience.
Restaurant Review Management Questions
Common questions from restaurant owners about managing Google reviews with FiveReply.
How does FiveReply help restaurants get more Google reviews?
FiveReply gives you a unique QR code and review link designed for restaurants. Place the QR code on tables, receipts, menus, or table tents. When a diner scans it, the smart review funnel asks about their experience. Happy guests are directed straight to your Google Business Profile to leave a review. Guests with concerns are routed to a private feedback form so you can address their issue before it becomes a public review. Restaurants using FiveReply typically see a significant increase in monthly Google reviews within the first 60 days.
What kind of sentiment analysis does FiveReply offer for restaurants?
FiveReply uses AI to analyze every Google review and break it down into restaurant-specific categories: food quality, service, wait time, ambiance, value, and cleanliness. You get a sentiment score for each category, tracked over time so you can spot trends. For example, if wait time sentiment drops on weekends, you know to adjust staffing. If food quality scores spike after a menu change, you know what to keep. The dashboard gives you clear, actionable data instead of guesswork.
Can FiveReply generate AI reply drafts for restaurant reviews?
Yes. Every time a new Google review comes in, FiveReply generates a personalized, professional reply draft within seconds. The AI understands restaurant context, so it references specific dishes, acknowledges service feedback, and responds appropriately to complaints about wait times or ambiance. You can approve the draft with one click or edit it before sending. The AI also detects the language of the review and responds in the same language, which is essential for restaurants in tourist areas or multicultural neighborhoods.
How does the smart review funnel protect my restaurant rating?
The smart review funnel acts as a filter between your diners and your Google listing. When a customer scans your QR code or clicks your review link, they first rate their experience. Customers who had a positive experience are sent directly to Google to leave a public review. Customers who had a negative experience are redirected to a private feedback form where you can see their complaint and follow up directly. This means fewer negative reviews hit your Google profile while you still hear about every issue and have the chance to resolve it.
Is FiveReply suitable for multi-location restaurant groups?
FiveReply is built to handle multi-location restaurant operations. You can manage reviews for all your locations from a single dashboard, compare sentiment scores across locations, and identify which locations are excelling and which need improvement. Each location gets its own QR code, review link, and analytics. The AI adapts its reply drafts to match the tone and style of each location, whether it is a fine dining flagship or a casual neighborhood spot.
How much does FiveReply cost for restaurants?
FiveReply starts at $29 per month per location with the Starter plan, which includes AI reply drafts, QR codes, review links, real-time alerts, and Google Business Profile sync. The Growth plan at $79 per month adds unlimited AI replies, the smart review funnel, competitor tracking, sentiment analytics, the review widget, and the AI Business Coach. Both plans come with a 14-day free trial and no credit card is required to start.